Ken Sanders
  • Male
  • Lorena, TX
  • United States
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Latest Activity

Ken Sanders left a comment for Rafael del Molino
"Well, I uninstalled and reinstalled. Seems I had a missing file in the original installer, so I redownloaded a new one... Now getting a new error I think? "
Jun 9, 2010
Ken Sanders left a comment for Rafael del Molino
"oh, no user accounts enabled on win7. Will try a reinstall. Thanks, Ken"
Jun 9, 2010
Ken Sanders and Rafael del Molino are now friends
Jun 9, 2010
Rafael del Molino left a comment for Ken Sanders
"Hi Ken, The UAC is the user account control. It is from Vista and 7. It is the typical black screen when you try to do something in windows. I think there is a problem registering the DP.DLL, this is the crash. Please go to Control Panel ->…"
Jun 9, 2010
Ken Sanders left a comment for Rafael del Molino
"Hi Rafael, I don't have deskproto installed. Not sure what the UAC is? Should I just uninstall this and try again? Thanks for getting back to me. Ken"
Jun 9, 2010
Rafael del Molino left a comment for Ken Sanders
"Hi Ken, It is a problem when try to connect to DP.dll. Do you have installed Deskproto in your computer? By other hand, do you have the UAC enable or disable? Thanks and sorry for the delay, Rafael del Molino TDM Solutions SL"
Jun 9, 2010

Ken Sanders's Blog

Install problem

Hi Rafael, I seem to be having a problem with the installation. Getting an error. See attached.
I would love to beta test this.


Posted on May 23, 2010 at 2:06am

Comment Wall (2 comments)

At 10:23pm on June 9, 2010, Rafael del Molino said…
Hi Ken,

It is a problem when try to connect to DP.dll. Do you have installed Deskproto in your computer?

By other hand, do you have the UAC enable or disable?

Thanks and sorry for the delay,

Rafael del Molino
TDM Solutions SL
At 10:39pm on June 9, 2010, Rafael del Molino said…
Hi Ken,

The UAC is the user account control. It is from Vista and 7. It is the typical black screen when you try to do something in windows.

I think there is a problem registering the DP.DLL, this is the crash.

Please go to Control Panel -> User Account -> Change User Account Settings, there you can disable.
Then, please install again.

Let me know if it works.

Thanks,

Rafael del Molino
TDM Solutions SL

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